Defective or damaged products
If your purchase is in any way defective, damaged or not as described, please contact us as soon as possible with your proof of purchase, and we will arrange for a replacement product or refund where necessary. For partial returns, refund amounts will be calculated against any discounts claimed at the time of ordering (e.g. 3 for 2, % off, free postage offers etc).
Changing Your Mind – if you live outside the UK/ EU
If your purchase is not as described on www.theblwdad.com, we can sometimes offer an exchange on the goods or a refund where appropriate. For partial returns, refund amounts will be calculated against any discounts claimed at the time of ordering (eg. percentage discount or similar). If you’re unhappy with your purchase (other than where the product is damaged/defective, or where it is not as described on our site), then contact us within 30 days of receiving your goods. We will review your request and get back to you within three working days.
Changing Your Mind – if you live in the UK or the EU
You have the right, under consumer laws, to a “cooling off” period of 14 days from the date you receive your physical products (but not digital products), during which time you can change your mind and receive a refund (subject to certain deductions – see below).
To change your mind, please let us know within the 14-day cooling off period by contacting us. You need to make sure you send the products back within 14 days of telling us you want to change your mind. You will need to pay the costs of return postage.
Within 14 days of receiving your returned product, provided it is in a perfect, unused condition, we will refund you the amount you paid by the same method as your original payment, including the initial delivery cost at the least expensive rate. So, for example, if you have paid for express delivery, we cannot refund the additional cost of the express delivery over the standard rate. For partial returns, refund amounts will be calculated against any discounts claimed at the time of ordering (e.g. 3 for 2, % off, free postage offers, etc). We cannot refund any credit card fees, brokerage fees or import duties, as these amounts go directly to third parties, not us.
If we do not receive your returned product, we cannot refund it, so please ensure you keep your proof of postage.
In the online Shop we go to every effort to provide information about our ebooks for you to review before you make your purchase. It’s your responsibility to make sure that you are buying the right content, and if you are unsure we recommend that you contact us with any questions you may have before you proceed. Once the ebook is downloaded then it is unable to be refunded.
The BLW Dad Ltd is not liable for any refunds/returns resulting from products purchased via the affiliate links used throughout this site. These links redirect users towards the vendor’s website/sales platform, where the transaction is completed. If you have any issues with products purchased using any of the affiliate links on this website, including BiBADO, EasyTots, Doddl and Amazon, then please contact their customer service team for help.